Frequently asked questions
Can't find the answer you're looking for?
Reach out to our
customer support
- Is shipping really free?
- Yes, we don't charge for shipping, but we only ship in the continental US.
- Can I order outside of the US?
- At the moment we don't take orders outside of the US, but if you are really insistent about an order we may be able to make an arrangement. Use our contact form and reachout to us and we will see what we can do.
- Are orders really sales tax free?
- Since Oregon does not have sales tax and we don't generate enough sales to exeed the requiresments for collecting sales tax on the behalf of other state you don't pay sales tax.
- What is your return policy?
- We accept returns on unworn, unwashed, unaltered items within 14 days of your payment date. Items must be in original condition with all tags attached — we do not accept returns on used items. Return shipping is the customer's responsibility. We reserve the right to refuse any return that does not meet these conditions upon inspection.
- How do I start a return?
- Contact us through our contact form within 14 days of your purchase date with your order number and reason for the return. We'll respond with next steps.
- Do you offer exchanges?
- We don't offer direct exchanges. Return the original item and place a new order for the size or color you need.
- What do you do with my personal information?
- We will never share, sell, or use your personal information to advertise to you. Your information is used solely to process your order and provide customer support. We respect your privacy and are committed to protecting your data.
Privacy Policy
Last updated: June 29, 2026
Temporal Threads is based in Portland, Oregon. This policy explains what information we collect, how we use it, and what we will never do with it.
What We Collect
When you place an order we collect your name, email address, shipping address, and payment details. Payment information is processed directly by our payment processor and we never store your card number or financial details on our servers.
When you contact us through our contact form we collect your name, email address, and the content of your message.
What We Do Not Collect
We do not use cookies for tracking. We do not use Google Analytics, Meta Pixel, or any other third-party tracking or analytics tool. We do not build advertising profiles. We do not track you across other websites.
How We Use Your Information
Your information is used solely to:
- Fulfill and ship your order
- Send you transactional emails related to your order (confirmation, shipping updates, refunds)
- Respond to your customer support inquiries
We Will Never Sell Your Data
We will never sell, rent, trade, or share your personal information with third parties for marketing or advertising purposes. Full stop.
Advertising
We do not advertise to our customers. If we ever introduce an email newsletter or promotional communications, we will only send them to people who have explicitly opted in. You will never receive unsolicited marketing from us.
Children
Our products and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it.
Data Retention
We retain order and contact information as long as necessary to fulfill the purpose it was collected for and to comply with legal obligations. You may request deletion of your personal data at any time by contacting us.
Your Rights
You have the right to:
- Know what personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw any consent you have given at any time
To exercise any of these rights, contact us at [email protected].
Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
Changes to This Policy
If we make material changes to this policy we will update the date at the top of this page. We encourage you to review this page periodically.
Contact
Questions about this policy? Reach out via our contact form or email us directly at [email protected].
Terms & Conditions
Last updated: June 29, 2026
By placing an order with Temporal Threads you agree to the following terms. Please read them before purchasing.
Orders & Payment
All prices are listed in US dollars. Payment is collected in full at the time of purchase. We reserve the right to cancel any order at our discretion, in which case a full refund will be issued.
We make every effort to keep product listings accurate, but we reserve the right to correct pricing errors or product descriptions at any time. If a pricing error affects your order we will contact you before fulfilling it.
Shipping
We ship within the continental United States only. We do not ship to Alaska, Hawaii, US territories, or international addresses at this time.
Orders are processed within 1–3 business days. Shipping times vary by carrier and destination. We are not responsible for delays caused by the carrier once the package has been handed off.
Shipping is free on all orders.
Returns & Refunds
We want you to be happy with your purchase. If something isn’t right, here’s how returns work.
Eligibility
- Returns must be requested within 14 days of the date of payment. Requests made after this window will not be accepted.
- Items must be unworn, unwashed, and in original condition with all tags attached. We do not accept returns on items that show any signs of wear, washing, damage, or alteration.
- We reserve the right to refuse any return upon inspection if the item does not meet these conditions. If a return is refused the item will be sent back to you at your expense.
Return Shipping
Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit on their way back to us.
Refunds
Once a return is received and inspected, approved refunds will be issued to your original payment method within 5–10 business days.
How to Start a Return
Contact us through our contact form within 14 days of your purchase date. Include your order number and the reason for the return. We will respond with instructions.
Exchanges
We do not offer direct exchanges. If you need a different size or color, return the original item (subject to the return policy above) and place a new order.
Damaged or Incorrect Items
If you receive an item that is damaged or not what you ordered, contact us within 7 days of delivery and we will make it right at no cost to you.
Limitation of Liability
To the fullest extent permitted by law, Temporal Threads is not liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability for any claim is limited to the amount you paid for the order in question.
Changes to These Terms
We may update these terms from time to time. The date at the top of this page reflects the most recent revision. Continued use of the site after changes are posted constitutes acceptance of the updated terms.
Contact
Questions about an order or these terms? Reach out via our contact form or email us at [email protected].